Your Privacy Matters

Privacy Policy

We're committed to protecting your privacy and being transparent about how we handle your data. This policy explains what information we collect and how we use it.

Last Updated: January 1, 2026

~10 min read

About This Policy

This Privacy Policy describes how SensiBook ("we," "us," or "our") collects, uses, and shares information when you use our website at sensibook.com, our mobile applications, and related services (collectively, the "Platform"). By using our Platform, you agree to the collection and use of information as described in this policy.

Section 1

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, company name, and billing information. This information is essential for providing our services and processing payments.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, search queries, filters applied, companies viewed, data exported, and features used. This helps us improve our services and provide personalized experiences.

Device & Technical Data

We collect device information including IP address, browser type, operating system, device identifiers, and access timestamps. This information helps us ensure security and optimize platform performance.

Payment Information

Payment processing is handled by Razorpay, our trusted payment partner. We do not store complete credit card numbers or CVV codes on our servers. Only transaction references and partial card details are retained for billing purposes.

Section 2

How We Use Your Information

Service Delivery

We use your information to provide access to company financials, director contacts, regulatory filings, and other business intelligence data. Your search patterns help us deliver relevant results and recommendations.

Account Management

Your account information is used to manage subscriptions, process payments, track quota usage, send billing notifications, and provide customer support.

Platform Improvement

We analyze aggregated usage patterns to enhance our data accuracy, add new features, improve search algorithms, and optimize user experience. Individual usage is never shared publicly.

Communications

We may send service updates, security alerts, billing reminders, and promotional communications. You can opt out of marketing emails anytime while continuing to receive essential service notifications.

Section 3

Business Data Sources

Public Records

Company information displayed on SensiBook is aggregated from publicly available sources including the Ministry of Corporate Affairs (MCA), Registrar of Companies (RoC), Stock Exchanges (NSE/BSE), and other regulatory filings.

Data Processing

We process, structure, and enrich raw regulatory data to provide comprehensive financial statements, director information, shareholding patterns, and business analytics. Our AI systems validate and standardize this information.

Data Accuracy

While we strive for 99.5% accuracy, business data is sourced from third-party filings and may contain errors. We recommend verifying critical information from primary sources before making business decisions.

Section 5

Data Security

Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256 encryption standards.

Access Controls

We implement strict access controls, multi-factor authentication, and role-based permissions for our team members. Access to user data is limited to authorized personnel on a need-to-know basis.

Infrastructure Security

Our platform is hosted on enterprise-grade cloud infrastructure with DDoS protection, Web Application Firewall (WAF), and continuous security monitoring.

Incident Response

We have established incident response procedures. In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.

Section 6

Cookies & Tracking

Essential Cookies

We use essential cookies to maintain your session, remember authentication status, and ensure platform security. These cookies are necessary for the platform to function properly.

Analytics Cookies

We use Google Analytics to understand how users interact with our platform. This helps us identify areas for improvement and measure the effectiveness of new features.

Preference Cookies

We store your preferences such as display settings, default filters, and UI customizations to provide a personalized experience across sessions.

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Third-party cookies can be blocked without impacting core features.

Section 7

Your Privacy Rights

Access & Portability

You can request a copy of all personal data we hold about you. We will provide this in a commonly used, machine-readable format within 30 days of your request.

Correction

You can update your account information at any time through your dashboard. If you find inaccuracies in your data, contact us for correction.

Deletion

You may request deletion of your account and associated personal data. Please note that we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

Objection & Restriction

You can object to processing of your data for marketing purposes and request restriction of processing in certain circumstances. Contact our support team to exercise these rights.

Section 8

Data Retention

Active Accounts

We retain your data for as long as your account is active and for a reasonable period thereafter to fulfill contractual obligations and legal requirements.

Inactive Accounts

Accounts inactive for 24 months may be flagged for deletion. We will notify you before taking any action, giving you an opportunity to reactivate your account.

Post-Deletion

Upon account deletion, your personal data is removed from our active systems within 30 days. Backup copies may be retained for up to 90 days before permanent deletion.

Legal Obligations

Certain data may be retained longer as required by tax laws, financial regulations, or to resolve disputes and enforce agreements.

Section 9

Children's Privacy

Age Restriction

SensiBook is a B2B platform designed for business professionals. Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Parental Notice

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. Parents who believe their child has provided information to us should contact us immediately.

Section 10

International Users

Data Location

SensiBook is based in India and our servers are located within Indian territory. If you access our services from outside India, your data will be transferred to and processed in India.

Compliance

We comply with the Information Technology Act, 2000 and its amendments, as well as the Digital Personal Data Protection Act, 2023. We also implement measures consistent with GDPR principles for international users.

Section 11

Changes to This Policy

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates the latest revision.

Notification

For material changes, we will notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect. Continued use after changes indicates acceptance of the updated policy.

Questions About Privacy?

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help.

privacy@sensibook.com General Inquiries

Bangalore, India

Response within 48 hours

Also review our Terms of Service

Understand your rights and obligations when using SensiBook

Read Terms